Return and Refund Policy for Home Office Supplies at Sumotis.xyz
At Sumotis.xyz, we are committed to ensuring that our customers are fully satisfied with their purchase of home office supplies. If you are not completely happy with your order, our return and refund policy is designed to offer you peace of mind.
1. Eligibility for Returns
You can return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as customized or clearance items, may not be eligible for return.
2. Process for Returning Items
To initiate a return, please contact us via email at [email protected] or call us at +1 980 494 0244. Provide your order number and the reason for your return. Our customer service team will guide you through the process and provide you with a return authorization number and return address.
3. Refund Policy
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund within 7-10 business days, using the original method of payment. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to our error.
4. Exchanges
If you wish to exchange a product for another item, please contact us with your request. Exchanges will only be made for items of equal or lesser value unless additional payment is provided for a higher-priced item.
5. Non-returnable Items
Certain products are not eligible for return, including:
- Customized office supplies
- Clearance or discounted items
- Gift cards
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including covering the cost of return shipping.
7. Contact Information
If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to us:
- Address: 6240 S Creekside Dr, Cudahy, WI 53110, USA
- Phone: +1 980 494 0244
- Email: [email protected]
At Sumotis.xyz, customer satisfaction is our priority, and we strive to make every shopping experience enjoyable. Our return and refund policy is designed to ensure transparency and trust in every transaction.
By offering flexible returns and clear communication, we hope to provide our customers with the confidence to shop for home office supplies worry-free.